You Think You Know 4Cs?

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• 1. Quiz: Anna is a hospitality student. During her role play at school as a receptionist, she suggested offering a tired guest water. The idea is new & meaningful to her.
• 2. Quiz: Anna works part-time at a small hotel. She creates a welcome note with local café recommendations for guests. Her manager, colleagues, and guests like it, so the hotel places it in guest rooms to create a more personal welcome.
• 3. Quiz: After several years in hospitality, Anna became a guest experience manager at a boutique hotel. She creates a service concept with personalized local tips & cultural activities. Professionals recognize it as creative.
• 4. Quiz: Over time, Anna’s guest-experience approach influences hotels worldwide. Her model is taught in hospitality schools, and she is later recognized as one of the industry’s most influential innovators.
• 5. Quiz: A hotel receptionist uses AI to create a personalized welcome message, then adds her own local recommendations. The guest and manager like it. Which level of creativity is this?